Please read these Terms and Conditions carefully before ordering any goods from Little Pink Riding Hood at littlepinkridinghood.com. You should understand that by ordering on this website, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference.

We store the contract’s content and will send you further details of your Order via e-mail.

You can find and download these Terms and Conditions at all times.

 

Article 1 – General

1.0 These terms and conditions are a translation of the original Dutch version of Terms and Conditions. In case of a dispute over the interpretation of the text, the Dutch text will serve as the original and binding text, if available at littlepinkridinghood.com when the order is confirmed by Little Pink Riding Hood. Otherwise, the English version of Terms and Conditions will be binding.

1.1 Little Pink Riding Hood is registered in The Netherlands, under the number 62405519 at the Dutch Chamber of Commerce.

1.2 By placing an order at littlepinkridinghood.com the customer agrees with the terms and conditions. These terms and conditions are applicable to all orders.

1.3 Dutch law is applicable to all our terms and conditions.

1.4 All disputes between parties will be submitted to the competent court in the Netherlands.

 

Article 2 – Agreement

2.1 Little Pink Riding Hood reserves the right to change all the contents on the website, namely prices and texts. The offers and texts at littlepinkridinghood.com are therefore not binding.

2.2 A contract is in place only after acceptance of the customer’s order by Little Pink Riding Hood. Little Pink Riding Hood is entitled to refuse orders or include certain conditions to the delivery. An agreement exists only when the order is confirmed by Little Pink Riding Hood in writing.

 

Article 3 – Prices and payments

3.1 All prices are in euros, including VAT and including treatment and shipping, taxes or other charges, unless stated otherwise on the website or agreed in writing.

3.2 Payment is made prior to delivery.

3.3 Little Pink Riding Hood reserves the right to change prices and conditions, especially when this is necessary due to legal regulations and/or obligations.

3.4 If prices have been incorrectly marked, Little Pink Riding Hood reserves the right to terminate the agreement.

 

Article 4 – Quotations

4.1 Quotations are free, unless otherwise stated in the offer.

4.2 Upon acceptance of an offer by the customer, Little Pink Riding Hood reserves the right to revoke the offer within 3 days of receipt of such acceptance.

4.3 Verbal agreements will only become binding after they have been expressly confirmed in writing by Little Pink Riding Hood.

 

Article 5 – Delivery

5.1 Delivery takes place while stocks last.

5.2 If the customer wants to have the goods delivered to any other specified address, that will be possible, whenever expressly confirmed in writing by Little Pink Riding Hood.

5.3 The order can also be picked up by the customer at a pickup location, when expressly confirmed in writing by Little Pink Riding Hood.

5.4 The shipping costs, when applicable, will be charged at the prevailing rate. This rate is stated on the website and mentioned during the order process or confirmed by e-mail by Little Pink Riding Hood.

5.5 The maximum delivery time is 30 days. If the agreed delivery period is exceeded for any reason, then the customer has the right to terminate the agreement and any payments made will be refunded within 14 days.

5.6 All delivery periods mentioned on the website are indicative. No rights can be derived from them.

5.7 Incorrectly supplied or defective goods can be exchanged or replaced free of charge. In this case, the customer will pay no shipping costs.

5.8 The delivered goods will only become customer’s property when delivered by Little Pink Riding Hood under this sales agreement. The risks regarding the goods will be the customer’s responsibility as soon as the goods have been delivered.

 

Article 6 – Warranty and claims

6.1 Little Pink Riding Hood ensures that all the goods are in perfect condition when shipped. Nevertheless, Little Pink Riding Hood issues a warranty of 14 days after confirmed delivery. Should there be any claim, a valid proof of purchase is needed, as well as the return of the goods for inspection. All claims will be handled by e-mail and the conclusions confirmed within 30 days of receipt. The return shipping costs, in this case, will be charged to the customer.

6.2 Warranty is only applicable if the complaint cannot possibly have been caused by its use.

6.3 The warranty does not apply if the defect is due to carelessness, deliberate damage or disregard.

6.4 The customer has the obligation to examine whether the goods meet the agreement upon delivery. Little Pink Riding Hood should be notified by e-mail, if this is not the case, as soon as possible and at least within fourteen (14) days after delivery.

6.5 If it is demonstrated that the goods do not comply with the agreement, Little Pink Riding Hood can choose for the goods to be returned and replaced by similar ones or to refund the invoiced amount and the applicable shipping costs.

 

Article 7 – Returns and refunds

7.1 If the customer does not want the goods for any reason, excluding any sustained claim as mentioned in Article 6, he can withdraw from the contract without giving any motive, within 14 days from the date of purchase. He will have to notify Little Pink Riding Hood within that period, in writing. After that, the customer will have 14 days to return the goods. The return shipping costs, in this case, will be charged to the customer.

7.2 If the goods are complete, in original and undamaged packaging and in unused condition, Little Pink Riding Hood will refund the purchase price paid, including shipping, if applicable, to the customer’s account, as soon as possible

7.3 There is no entitlement to refund if the items have been used or damaged, opened or are not returned in the original packaging.

7.4 Refunds will be processed using the same originally method used by the customer, unless stated differently by Little Pink Riding Hood in writing.

 

Article 8 – Privacy Policy

8.1 Your privacy is very important to us. Little Pink Riding Hood respects the privacy of all users of the website and ensures that all your personal data are confidential and will not be disclosed to third parties other than the strictly necessary for the processing of orders, payments and shipments.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.littlepinkridinghood.com (the “Site”).

8.2 Personal information collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” – data files that are placed on your device or computer and often include an anonymous unique identifier; for more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” – tracking of actions occurring on the Site, and collection of data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” – electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

8.3 How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; 

And

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interaction with the Site, and to assess the success of our marketing and advertising campaigns).

8.4 Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/.  

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, namely the ones regarding Tax Authorities, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

8.5 Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including the United States.

8.6 Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8.7 Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8.9 Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@littlepinkridinghood.com.

 

Article 9 – Force majeure

9.1 Little Pink Riding Hood is not liable if and when agreements can not be fulfilled due to force majeure.

9.2 Force majeure shall mean any strange reason and any circumstance which risk should not be reasonable. Delay or failure by our suppliers, transport problems, strikes, government measures, delays in supply, omissions of suppliers, as well as from individuals, disease, defects in appliance or shipment are explicitly force majeure.

9.3 Little Pink Riding Hood reserves the right, in case of force majeure, to suspend its obligations and is entitled to dissolve the agreement in whole or in part, or to claim that the content of the agreement is amended. In this case, Little Pink Riding Hood will not be compelled to pay any penalty or damages.

 

Article 10 – Disclaimer

10.1 Little Pink Riding Hood tries to present the information on the website as carefully and accurately as possible and reserves the right to change it anytime. If any errors occur due to any inaccuracy of the information available online, Little Pink Riding Hood accepts no liability for the consequences, beyond the ones directly related to the goods supplied.

10.2 Little Pink Riding Hood will not be liable if there might be errors or delays in the provision of information, as it cannot ensure that e-mails or other electronic messages sent will be received and processed on time, and assumes no liability for the consequences of non or late receipt or process.

10.3 Claims with respect to compensation for expenses caused by injury or damage for the use of the goods purchased at littlepinkridinghood.com are excluded. This liability is at all times limited to the amount of the invoice.

10.4 Little Pink Riding Hood will not be liable for any information related to the advertised goods stated in any other webpage or publication of any kind, beyond the one published at littlepinkridinghood.com. Information published by associated brands or partners is not binding for purchases at littlepinkridinghood.com.

For any questions, comments, complaints or suggestions, feel free to contact Little Pink Riding Hood at info@littlepinkridinghood.com.

 

Article 11 – Intellectual property rights

Little Pink Riding Hood is the owner of the license of all intellectual property rights at littlepinkridinghood.com. All the material, content, works published on this website are protected by copyright. All rights are reserved and use or reproduction without written permission from Little Pink Riding Hood is strictly prohibited.